RTOs can contribute to major losses, especially if the product is not returned in usable condition or if the shipping company used does not have a system for reverse logistics and returns in place.
RTOs also occur more frequently in cases of delayed delivery or if a customer is having trouble tracking a product. Prior to selecting an eCommerce logistics partner, it helps to determine which courier partners have high numbers of RTOs on a regular basis. When an initial delivery attempt is unsuccessful, how many additional attempts are made to successfully complete the order?
In case the courier agent is unable to reach a customer, is there a mechanism in place to receive additional contact information from the customer to ensure the second or even the third attempt is successful? Efficiency in overall delivery and efficiency in completion of initially unsuccessful deliveries are equally important. While NDRs may lead to orders being automatically returned to their point of origin, another important scenario that businesses and online merchants have to think of orders being returned after successfully completing the delivery.
While the item can be returned for numerous different reasons, the end goal of a returned order is for the product to safely make it back to the storage facility or warehouse it came from. A courier company with an efficient returns management system will play an immensely important role in this long and tedious process.
A time must be scheduled for pick up and the burden lies on the courier partner to ensure the package retraces its steps to return to the business. An added bonus that integration platforms like Clickpost can offer is instantaneous collection of customer feedback data, which can help improve the provision of services.
However, customers can become increasingly frustrated to learn that their orders are being held at a warehouse or fulfilment centre in another city or more annoyingly, in their own city. And this could potentially become a much larger issue. Stuck shipments can occur for numerous reasons, from customs clearances to logistics issues like delays in the pickup and vehicular difficulties. Monitoring the causes for the majority of your stuck shipments can help you select a courier partner that is equipped to overcome those specific challenges.
Courier integration platforms like Clickpost can help you monitor your stuck shipments with multiple courier partners to get a comparative view of the shipping solutions you need. Given that e-Commerce logistics businesses are heavily technology-driven and improving their tech-savviness every day, courier partners, logistics companies and shipping solutions firms also maintain an obligation to do the same. An up-to-date courier company will be equipped with tech that enables quick communication, regular updates on the status of the product, an easy method to process photographic evidence of delivery and quickly receive customer feedback.
While these may not make the top of the list of criteria to look for in your search for the best courier, they still offer amazing opportunities to increase efficiency and fulfil orders successfully.
These can include storage, inventory management, the printing of shipping labels and aiding in customs clearance and cross-border formalities, depending on what the logistics firm offers and what your requirements are. Numerous websites and forums provide regular reviews and insights on how different courier companies perform, especially the larger ones like UPS and DHL.
These can help you determine if they suit all your other needs and the criteria listed above. Most established shipping partners and logistics companies have also spent many years sculpting their reputation and creating a solid base in their area of specialization.
A careful review of their past performances will give you a clearer perspective of which courier partners will be able to provide you efficient fulfillment solutions customized to your business needs. Aramex India Pvt Ltd. Dubai, United Arab Emirates. Fadi Ghandour, Bill Kingson. Freight forwarding, Express logistics.
Blue Dart Express Ltd. Mumbai, India. Delivery, express mail, freight forwarding, third-party logistics. Bonn, Germany. San Francisco, CA. Express logistics. Bangalore, India. Debasish Chakraborty, Subhasish Chakraborty. Delivery, Express mail, Third-party logistics. Ecom Express Pvt Ltd. New Delhi. Krishnan T. Krishnan, Manju Dhawan, K. Satyanarayana and Sanjeev Saxena. Memphis, Tennessee. Frederick W. Post delivery, express mail, freight forwarding, third-party logistics.
However, choosing the right and best courier services in India that can help you deliver your products rapidly at the lowest costs is a big hassle. Here are the top 10 fast delivery services in India that will not only save you time and money but also offer your customers the best shipping experience :.
If you are looking for a fast delivery service, your search ends at Shiprocket. Along with this, you also get several other benefits like an automated NDR panel, post order tracking pages, and much more. With rates starting from Rs. It was acquired recently by DHL.
They have a proven track record of fast delivery and low costs. Bluedart was initially set up in Chennai and gradually grew to become one of the quickest and best courier services in Asia. It is not just a go-to courier service in India but also ships to countries across the world. BlueDart can help you ship your orders rapidly through the express delivery mode without costing you a lot of money. Delhivery is one of the most reliable courier partners for your domestic shipments.
It is one of the best couriers and offers a fast delivery service online, famous for its diverse offerings. Apart from domestic shipments, Delhivery also offers services for reverse logistics and International shipments. It is also catering to the needs of various successful eCommerce businesses in India through its services such as Delhivery Express.
The company understands that as an eCommerce business you want to cut down on your parcel delivery costs. Meanwhile, your customers want their orders delivered quickly to their doors. With DotZot you can deliver your parcels the next day in all the metro cities. Gati is an Indian logistics delivery service that offers the fastest delivery service options to eCommerce entrepreneurs. The company was established in the year and has ever since found a credible position in the express delivery of orders.
Gati offers Express and Express Plus services so that your customers do not have to wait much longer for your products. With COD options, you can ship at the lowest costs with Gati. DHL is undoubtedly one of the best courier partners in the country. Size and weight discrepancies are significant issues in the logistics industry. Check for reviews and other limitations before selecting a courier company for shipping. Headquartered in Chennai, it comes among the top 10 courier companies in India.
Their pricing is completely weight-based, and you will be able to calculate your logistics cost using their price finder feature. They are wholly efficient and trustworthy when it comes to delivery. Their domestic network is vast, and they have around six flights of their own to carry freights to different parts of India. You can ship your products using Blue Dart anywhere in India and the world. Today, Blue Dart Aviation has a fleet of six Boeing , providing a network payload of tonnes across 74 route connections each night.
Founded in , Delhivery has listed itself among the top 10 courier companies providing full suit logistic services to B2B and B2C audiences. Their services are spread across 17, pin codes.
The company provides domestic and international courier services and has completed approximately million deliveries to date. The pricing is weight-based and is pretty reasonable. They carry out three delivery reattempts in case of non-delivery of any products. Founded in , FedEx is currently the global leader in the logistics sector. Listed among the top 10 courier companies, FedEx is the most reliable when it comes to logistics.
They serve around pin codes in India and are famous for delivering parcels at a very affordable rate. The company has its headquarters in Memphis, Tennessee. They provide proper proof of delivery and COD facilities. FedEx has 50 aircraft operating all over the world every day.
Xpressbees serves across 8, pin codes across the country. They are known for their fast and cost-effective courier solutions. Your email address will not be published. Is it reliable to send mobile phones through courier in India? India Post India Post is a government entity that delivering retail services, money orders, mails and one of the most widely distributed postal system in the world.
DHL DHL is a the international courier, parcel and logistics company, also the largest logistics company in the world. FedEx FedEx company provides courier delivery and known for its overnight shipping services. United Parcel Service United Parcel Service is an American package delivery service provider, operating in India as well with UPS brand name and offering freight, next day air and express delivery services.
Gati Gati courier delivery services company operates in all the major cities of India as well as in Singapore, Nepal and Hong Kong.
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